Frequently Asked Questions
What makes an ExploreABLE guide different from a standard map or trail app?
We focus entirely on the "micro-details." Standard maps might tell you a trail is 2km long, but we tell you things like
exactly where to park, where the closest toilets are, the terrain underfoot, if there are benches to rest on, how many
stairs there are, and if there are handrails.
We don't just stop at land, either! For water adventures, we look at the specific details that matter, like whether a kayak launch is tide-dependent, the exact terrain you have to carry a board over, or the entry points and best places to snorkle. We give you the full picture so you can decide if it works for you before you even leave home.
Is ExploreABLE aimed at just people with disabilities?
No! ExploreABLE is for absolutely everyone who wants to get out and access nature. While we place a massive focus
on accessibility, our detailed guides are perfect for families with prams, older adults, people recovering from injuries,
or anyone who simply wants to know exactly what a trail, launch spot, or lookout looks like before they arrive. If you
love nature but hate unexpected surprises, ExploreABLE is for you.
Can I use my NDIS funding to buy a membership?
Yes, in many cases you can! If you are self-managed or plan-managed, you may be able to claim your membership
under specific support categories, such as through Core Supports - Consumables, low cost assistive technology or digital support, provided it aligns with your personal NDIS goals. We recommend checking with your Support Coordinator
or Plan Manager to see how it fits into your specific plan.
What if something has changed on a trail or activity since a guide was published?
Nature is always changing, and so are community facilities! If you notice a blocked path, a broken gate, a closed
toilet, or any other changes while you are out exploring, please let us know. You can use our contact page or drop us a
message to report updates. Our community relies on real time insights, and your feedback helps keep everyone safe
and informed.
Do I need a paid membership to see everything?
We offer a mix of free introductory guides so you can see exactly how we work, monthly memberships and our
premium membership which unlocks full access to our entire database of comprehensive trail, water, and outdoor
activity guides, plus exclusive community updates.
How do you gather the information for your guides?
Every single guide on ExploreABLE is grounded in real experience. The majority of guides are created by the
ExploreABLE team. However we are starting to get a dedicated network of community contributors, who personally
visit, test, and document new paths, waterways, and facilities to ensure the data is accurate, authentic, and reliable.
If the guide is created by a community member, you will see the book and pen symbol .
Can I submit my own guides?
Absolutely, you can! We love community contributions, but because we pride ourselves on being a premium site that
focuses deeply on the micro-details, we have a thorough screening process. There are specific criteria and stringent
details that must be recorded before any guide can be uploaded to our database. If you have a favourite spot you
want to share, we suggest contacting us first so we can give you the rundown on what needs to be included before we
can publish it.
Can I take my dog?
Yes, where permitted! To make it easy, you will see a dog icon on each activity page indicating whether the location is
dog-friendly. However, keep a close eye out for the details: if you see a dog icon with a clock symbol, it means
restrictions apply. You will need to check the local council pages for that specific area, as dogs may only be allowed
on lead or during certain times of the day or year.
Can I suggest a location for you to review?
Absolutely! We love hearing about new spots. If there is a particular walk, ride, roll, or paddle location you want us to
look at and break down into micro-details, head over to our contact page and drop us a suggestion.
Will my guide still work if I lose phone reception on the trail?
Yes - ExploreABLE is designed to work offline. Once a guide has been fully opened and viewed on your device, it's saved for you, so it'll still be there even if you're out of range.
The important part is doing this before you set off: open your guide, scroll through it fully, and give it a moment to load everything (photos, instructions, etc.) while you've still got signal. After that, you're set for the whole trek.
Still confused?
Can’t find what you’re after? Get in touch through our contact page and we’ll sort you out.